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- How can I check my order status?
To check your order status, please click on Login in the upper right-hand corner. You will need to enter your email address and password. Please note, order status is not available online for orders placed using guest checkout. You may also contact Customer Service to check your order status.
- How do I know Longchamp received my online order?
A confirmation email will be sent automatically once the order has been received. In the email, you will find your order number and additional order details. If you did not receive your order confirmation within 24hrs, feel free to call Customer Service Toll Free at (888) 828-8081 Monday - Saturday between 9am- 5pm EST to confirm that we have received your order. We are closed on Sundays.
You will also receive a shipment confirmation email when the item is dispatched from our facility, it will contain the tracking number of your package and carrier information. Please allow up to 1-2 business days to ship out Standard orders and 5-6* weeks to ship out personalized bags.
*My Pliage personalized bags may be subject to an extended delay. Current wait time will be provided during checkout and in the order confirmation email.
- How do I cancel or change my online order?
Personalized items: Longchamp can accept order modifications or cancellations within 24 hours from the time your order was placed. Personalized items will begin production after a 24 hour grace period, therefore, you have no right to withdrawal, modify or cancel your order after this time.
Standard Items: If you wish to modify or cancel your standard order, please e-mail or call Customer Service Toll Free at (888) 828-8081 Monday- Saturday between 9am - 5pm EST. Once an order has been submitted we cannot guarantee the order can be modified or cancelled especially if the parcel has left our premises. In the event that we cannot modify or cancel your order, please refer to the Return & Exchange Document included with your package.
- What are the shipping costs and delivery lead time of my online order?
My Pliage personalized bags are created at our workshop in France and take approximately 5-6 weeks to be delivered. Orders can only be expedited once they are received in our facility, we cannot expedite an order while it is in production in France.
|Shipping Options||Cost||Delivery Time|
|Ground||Free||5-7 Business days|
|Express||$22||2-3 Business days|
|Overnight||$32||Next business day|
Orders placed Monday - Friday before NOON EST will be shipped out the same day (excluding holidays) and if placed after this deadline will ship out the following business day. Orders placed on Friday after NOON EST will ship out on the following Monday.
Orders to Alaska, Hawaii and Puerto Rico can only be shipped via Ground service.
For security reasons, purchases over $600 will require signature from the recipient when delivered.
- Can longchamp.com deliver to a P.O. Box or APO/FPO address?
Longchamp.com ships via UPS and USPS. If you place an order with a P.O Box/ APO or FPO address, please note that we will only be able to ship using USPS.
- Does Longchamp.com deliver over the weekend?
Longchamp.com can deliver packages on Saturdays for an extra cost depending on the item being shipped and the State to where the package is going to. You must contact our Customer Service department at (888) 828-8081 after you place your online order so that we can arrange this service. Unfortunately, we do not provide shipping on Sundays.
- Does Longchamp.com deliver outside the United States?
Online orders from this section of the website may be made by residents of the U.S., for deliveries in the U.S., including Hawaii, Alaska and Puerto Rico. If you will like to ship internationally you must select from the countries listed.
- How can I retrieve my password?
Please go to the login section of our site and click on the Forgot Password link. Enter the email address that you used to create your account and click on the Reset My Password icon. You will then need to answer the security question to generate the reset link. An email with a temporary password which will then allow you to change your personal password under My Account.
- What forms of payments are accepted at longchamp.com?
We accept Visa, MasterCard, American Express, Discover, PayPal and Longchamp Gift Cards. We do not accept international credit cards on our U.S. site.
- Does Longchamp.com charge sales tax?
Sales tax will be added to orders shipping to the following states: California, Connecticut, Florida, Illinois, Massachusetts, Nevada, New Jersey, New York, Texas, Washington, D.C, Pennsylvania and Washington State. Tax calculations are based on the shipping address.
- When will my card be charged for my online purchase?
Personalized items: We will charge your credit/debit card 48 hours after your order is submitted. After this grace period your order is officially in production and cannot be modified or canceled.
Standard items: We will only charge your credit/debit card when your order is dispatched from our facility. Prior to this you may see an authorization on your card; these funds are kept in pending status until your order is shipped. If you have created multiple orders or attempts online there is a chance that you created additional authorizations. Any pending charges can be reversed within 24hrs by contacting Customer Service Toll Free at (888) 828-8081 Monday - Saturday between 9am- 5pm EST.
- Where can I buy Longchamp products?
Longchamp products are available for purchase online, at Longchamp boutiques, select department stores and luxury multi-brand leather goods stores in the U.S. To find your nearest retail store, visit the Store Locator.
- Where does the Longchamp leather come from?
Our leather comes mainly from France, Italy and Uruguay. The process of choosing leather is very selective and we strive to use the greatest quality materials. Our treating modes and sorting criteria are exclusive to Longchamp and our tanneries strictly respect environmental regulations.
- What are Longchamp’s authorized online retailers?
Longchamp operates one ecommerce site: www.downloadh.com. The site address will vary slightly when the country is selected, i.e. us.Longchamp.com or fr.Longchamp.com. We do not have an outlet website nor do we recommend shopping at outlet or auction sites.
The following are authorized third-party companies that sell Longchamp online. We guarantee the authenticity of all items purchased from any of these sites:
- What should I do if I accidently purchased a counterfeit good and want to report a website?
To report counterfeits email: [email protected]. Please include location name and address (retail, website, street vendor) and types or styles of products being sold.